01
Send a link or PIN
The customer opens VOS on their iPhone or Android browser. No app download, no account, no setup.
Remote visual support software
Be Virtually OnSite in seconds.
VOS lets service teams see through a customer's iPhone or Android camera before dispatch, guide them live, capture screenshots, and document the issue in one call. No customer app install.
Avoid blind dispatches
iOS and Android
No app install
Customer on-site
Remote tech
No customer app required
Live smartphone camera
The technician sees through the customer's iOS or Android camera while notes, screenshots, and recordings stay together.
Avoid one unnecessary dispatch and VOS can pay for itself.
Built for HVAC, refrigeration, facilities, electrical, and industrial service teams.
Customers join from iPhone or Android. No app required.
Customer phone to tech console
The customer shows the problem. Your tech sees it, marks it up, captures the proof, and decides the next move.
How VOS works
From customer phone camera to documented decision in one session.
VOS turns a vague service call into visual context your team can act on. The customer shows the issue through their smartphone camera, the technician guides the next step, and the important evidence stays attached to the work.
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See through their camera
The technician sees the live camera feed from the customer's smartphone and can guide them around the equipment in real time.
03
Mark up the moment
Capture screenshots, draw attention to the right area, and keep notes attached to the session while the details are fresh.
04
Share the review
Keep the recording, screenshots, annotations, and notes together so managers, dispatchers, vendors, or technicians know what happened.
Technician console
Tap screenshot to save this frame
iOS and Android camera
You see through their phone.
Screenshots
Capture exactly what matters.
Review package
Turn the call into usable evidence.
Product proof
It is not screen share. It is their live phone camera.
You see through their phone.
Customers join from a link or PIN on their smartphone so technicians can see the issue through the customer's live camera while the call is still active.
Capture exactly what matters.
Freeze the useful frame, save it to the session, and mark it up so nobody has to decode a vague note later.
Turn the call into usable evidence.
Recordings, screenshots, notes, and public review links keep the handoff clean after the live support moment ends.
Remote troubleshooting
The remote support platform for any team that needs visual answers fast.
Some businesses lose money the moment a problem stays abstract. They need to see the equipment, the installation, the defect, the environment, or the document right away so they can decide what happens next.
Virtually OnSite is built for technician-led workflows, live troubleshooting, dispatch preparation, support escalation, and post-call documentation. That makes it a strong fit for HVAC service, mechanical contractors, refrigeration support, electrical troubleshooting, facilities maintenance, industrial field service, and any operation where seeing the issue quickly leads to better decisions.
Session documentation built in
Every saved session can keep the recording, screenshots, notes, and history together so technicians do not lose context after the call ends.
See through the customer's phone
Use the customer's iOS or Android camera, live video, screen drawing, and flashlight control to guide them through what matters without making them install an app.
Plans that match how teams work
Standard keeps one user focused on session documentation. Team adds multi-user access, audit exports, webhooks, branded join flows, public review sharing, and 90-day retention.
What customers immediately understand
VOS helps you see the site, the equipment, and the next step through their camera.
A phone call can describe a problem. A VOS session lets your team inspect it through the client's smartphone camera. That is the difference between guessing, dispatching, and making a confident service decision.
Diagnose before the truck moves
Use the customer's smartphone camera to confirm model numbers, status lights, access conditions, alarm codes, and visible damage before committing a technician.
Guide the customer in real time
Ask them to turn on the flashlight, move closer, show the panel, or hold the camera steady while you talk them through the next step.
Leave a clean paper trail
Save the important frames, annotate them, and keep notes with the session so the next person has context.
Field use
HVAC / Mechanical
Verify unit status, identify controls, confirm wiring conditions, and prepare the right parts before dispatch.
Field use
Electrical / Facilities
Walk a customer through breaker resets, panel identification, equipment labeling, and site-readiness checks.
Field use
Food Service / Refrigeration
Troubleshoot coolers, freezers, and kitchen equipment quickly.
Field use
Industrial / Field Service
Support operators remotely, gather documentation, and help onsite staff isolate issues.
Why teams depend on VOS
A business-efficiency tool, not just another video call.
VOS was built for companies that want fewer wasted dispatches, better-prepared teams, faster decisions, and cleaner support documentation. See through the customer's iPhone or Android camera, then save the screenshots, recordings, and notes that explain what happened so the next step is easier for everyone.
Consistent support workflows across teams, territories, and locations.
Designed by technicians who use remote support to improve business efficiency every day.
Screenshots, recordings, notes, and session history that stay attached to the work.
Avoided cost
The real cost is not the button press. It's the truck, the time, and the return trip.
Sending a technician onsite to reset equipment, identify a device, confirm an alarm state, or gather serial numbers is one of the most expensive ways to learn basic information. VOS helps your team solve what it can remotely, and prepares for a field visit if one is still needed.
The reset trip nobody should be billing for
A truck roll to reset a panel, identify a model number, or confirm a status light can cost far more than the issue itself once dispatch time, mileage, and labor are included.
The $$$$ return visit
A first trip without the right diagnosis often creates a second visit for parts, tools or approvals. VOS helps your team understand the problem before arriving on-site.
Drive time that creates zero value
When a senior technician spends an hour driving each way to inspect equipment, your business absorbs lost productivity before the real work even starts.
Use cases
Built for teams supporting real equipment in the field.
Whether the goal is faster triage, fewer repeat visits, or stronger customer communication, VOS gives service organizations a better way to support equipment before, during, and after the dispatch decision, and the same approach works anywhere visual clarity moves work forward faster.
HVAC / Mechanical
Verify unit status, identify controls, confirm wiring conditions, and prepare the right parts before dispatch.
Electrical / Facilities
Walk a customer through breaker resets, panel identification, equipment labeling, and site-readiness checks.
Food Service / Refrigeration
Troubleshoot coolers, freezers, and kitchen equipment quickly.
Industrial / Field Service
Support operators remotely, gather documentation, and help onsite staff isolate issues.
Why technicians choose VOS
Built for technician workflows, not generic video meetings.
The best remote support software for the service industry needs to do more than stream video. It should help teams diagnose, document, and hand off work clearly. VOS keeps the session history, notes, screenshots, annotations, and recordings together so the next technician, manager, vendor, or stakeholder can understand what happened.
Faster technician triage
See the equipment, the control, the alarm, or the panel before scheduling a visit.
Better dispatch decisions
Confirm parts, tools, site readiness, and fault conditions before the truck leaves the yard.
Stronger service documentation
Keep screenshots, recordings, annotations, and notes attached to the session for follow-up and training.
Ready when the next service call comes in
Give your team a better first look before the dispatch decision.
Start with live video, keep the screenshots and notes, and turn the support call into a useful record instead of another vague phone conversation.
Truck roll ROI calculator
One avoided dispatch can cover VOS for the month.
Put in rough numbers from your service operation. This is a simple estimate for projected savings.
Avoided cost
$750
VOS Team/mo
$350
Est. net impact
$400
Estimate only. Actual savings depend on dispatch cost, avoided visits, plan, billing interval, and how your team uses VOS.
Pricing
One avoided truck roll can cover VOS
for the month.
Start with a live demo, then choose the plan that matches your team. Team is built for multi-user dispatch, service, and documentation workflows.
Standard
$24/user/mo
$19/user/mo billed annually
For companies that want screenshots, recordings, notes, and session history for one user without team administration, audit exports, webhooks, branding, or public review sharing.
Best for
Solo techs and owner-led service shops
Full session documentation
1-user account
Screenshots, recordings, and session notes
30-day saved session history
Single-user workspace
Team
$35/user/mo
$29/user/mo billed annually
The core VOS plan for companies that need multiple users, team management, audit-log exports, webhooks, branded sessions, public review links, and longer retention.
Best for
Service teams and equipment support groups
Shared workflow, audit exports, webhooks, branding, and review sharing
3-user minimum
Standard plan features, plus:
Unlimited users
Multi-user access and team management
Audit-log exports and webhook integrations
Branding, public review links, and 90-day retention
Frequently asked
Questions service companies ask before switching to remote support software.
What is remote support software for field service teams?
Remote support software helps technicians, dispatchers, and service managers guide customers through equipment issues with live video, screenshots, notes, and recordings before sending a truck.
How does Virtually OnSite help reduce truck rolls?
Virtually OnSite helps teams confirm alarms, identify parts, inspect equipment conditions, and document the issue remotely so unnecessary dispatches and repeat visits are reduced.
Which industries is Virtually OnSite built for?
VOS is especially strong for HVAC, mechanical, electrical, refrigeration, facilities, industrial service, and technician-led support teams, but it also fits any business where seeing the issue quickly helps people make better decisions and avoid wasted time.
Is Virtually OnSite only for field service companies?
No. While it is a strong fit for field service and technician workflows, Virtually OnSite helps any team where visual context speeds up diagnosis, approvals, support, or documentation.
Can technicians save screenshots, recordings, and notes during support calls?
Yes. Technicians can save screenshots, record sessions, annotate images, and keep notes tied to the session so the documentation stays attached to the work.
Do customers need to install an app to join a Virtually OnSite session?
No. Customers can join from a link in the browser on iPhone or Android. The technician sees through the customer's smartphone camera so remote support can start quickly without adding friction to the call.