Example
Service teams
HVAC, mechanical, appliance, and refrigeration teams can verify model numbers, status lights, access conditions, and visible damage before sending someone out.
Be Virtually OnSite in seconds.
VOS lets you see through a customer's or tech's phone camera before dispatch, guide them live, capture screenshots, and document the issue in one call. No app install. Zero friction.
Customer on-site
Remote tech
Avoid dispatches
iOS and Android
No app install
Technician console
Tap screenshot to save this frame
Product proof
It is not a screen share. It's a live view.
You see through their phone.
Customers join from a link or PIN on their smartphone so technicians can see the issue through the customer's live camera while the call is still active.
Capture exactly what matters.
Freeze the useful frame, save it to the session, and mark it up so nobody has to decode a vague note later.
Turn the call into actionable data.
Recordings, screenshots, notes, and public review links keep the handoff clean after the live support moment ends.
Built for remote visual problem solving
If seeing the problem remotely would help, VOS can fit your team.
VOS is not limited to one trade or industry. A phone call can describe a problem, but a VOS session lets your team inspect, capture what matters, and make the next decision with visual context.
Diagnose before the visit
Use the customer's smartphone camera to confirm model numbers, status lights, access conditions, alarm codes, and visible damage before committing a technician.
Guide the customer in real time
Turn on their flashlight, zoom in, inspect the panel, or annotate the live feed so they can see exactly what you mean without guessing.
Leave clean documentation
Save the important frames, annotate them, and keep notes with the session so the next person has context.
Example
Site operations
Facilities, property, electrical, and maintenance teams can inspect rooms, panels, alarms, leaks, labels, and site readiness from a customer phone.
Example
Customer support
Product, warranty, and technical support teams can see what the customer sees, capture proof, and guide the next step without a long explanation.
Example
Specialized workflows
Industrial, medical, IT, construction, and niche equipment teams can support onsite staff whenever a remote visual check would make the answer clearer.
ROI Calculator
See how much unnecessary visits could be costing your company.
This calculator is for teams buying multiple VOS seats. In field service, a "truck roll" means sending someone onsite. VOS helps your team learn basic facts by video first, so some visits can be avoided or better prepared.
A visit for basic facts
A technician visit just to reset a panel, identify a model number, or confirm a status light can cost more than the issue itself.
A second trip for parts
A first visit without the right diagnosis often creates a second visit for parts, tools, or approvals.
Drive time before diagnosis
When a senior technician drives across town just to inspect equipment, the schedule loses capacity before repair work starts.
Our ROI calculator compares avoided onsite visit cost against a VOS Team account at $35 per user per month.
Avoided visit cost
$750
VOS Team account/mo
$350
Est. net impact
$400
Estimate only. Actual savings depend on dispatch cost, avoided onsite visits, plan, billing interval, and how your team uses VOS.
Pricing
Simple per-seat pricing
Try VOS today with a no-card trial, then convert the same workspace to Standard or Team when you're ready.
Trial
$0/user/mo
14 days or 15 sessions
Try VOS with team features and abuse-safe limits.
Best for
Teams evaluating VOS before subscribing
Up to 3 users
14-day trial or 15 sessions, whichever comes first
Up to 3 team members
1 WorkFlow template
5 saved sessions
Soft abuse monitoring reviewed by VOS ops
Standard
$24/user/mo
$19/user/mo billed annually
Best for
Solo techs and owner-led service shops
1-user account
Unlimited sessions
Unlimited session minutes
Screenshots, recordings, and session notes
30-day saved session history
Single-user workspace
Most Popular
Team
$35/user/mo
$29/user/mo billed annually
Best for
Service teams and equipment support groups
3-user minimum
Standard plan features, plus:
Unlimited users
Multi-user access, team management and roles
Team WorkFlows for repeatable service checklists
Audit-log exports and webhook integrations
Branding, public review links, and 90-day retention
FAQs
What is remote support software for field service teams?
Remote support software helps technicians, dispatchers, and service managers guide customers through equipment issues with live video, screenshots, notes, and recordings before sending a truck.
How does Virtually OnSite help reduce truck rolls?
Virtually OnSite helps teams confirm alarms, identify parts, inspect equipment conditions, and document the issue remotely so unnecessary dispatches and repeat visits are reduced.
Which industries is Virtually OnSite built for?
VOS is especially strong for HVAC, mechanical, electrical, refrigeration, facilities, industrial service, and technician-led support teams, but it also fits any business where seeing the issue quickly helps people make better decisions and avoid wasted time.
Is Virtually OnSite only for field service companies?
No. While it is a strong fit for field service and technician workflows, Virtually OnSite helps any team where visual context speeds up diagnosis, approvals, support, or documentation.
Can technicians save screenshots, recordings, and notes during support calls?
Yes. Technicians can save screenshots, record sessions, annotate images, and keep notes tied to the session so the documentation stays attached to the work Team plan users can also export session history for audits, training, reporting and secodary review.
Do customers need to install an app to join a Virtually OnSite session?
No. Customers can join from a link in the browser on iPhone or Android. The technician sees through the customer's smartphone camera so remote support can start quickly without adding friction to the call.