Send a secure link, see through the customer's phone camera, and guide the next step. Fix it remotely or dispatch the right technician with the right information. No guest app required.
Free 14-day trial · No credit card · Customers never install an app
Your numbers, not ours
Enter your fully loaded cost for a service visit and how many visits VOS could help you avoid each month. We'll compare the result with the plan that fits your team.
VOS can keep tracking the result after signup: tag an avoided dispatch and your Reports page calculates estimated savings using your organization's actual dispatch cost.
Est. monthly savings
$250
After VOS
$151
Subscription coverage
2.5×
Example estimate only. Include labor, drive time, fuel, vehicle wear, and lost schedule capacity in your visit cost.
At these numbers, one month of savings exceeds the Team plan.
Start your free trial
Product proof
Customers join from a secure link on their smartphone so technicians can see the issue through the customer's live camera while the call is still active.
Freeze the useful frame, save it to the session, and mark it up so nobody has to decode a vague note later.
Recordings, screenshots, notes, and public review links keep the handoff clean after the live support moment ends.
More than support
VOS is built first for remote support, with two additional ways to show and document work when the host needs to be behind the camera.
Built for remote visual problem solving
VOS gives service teams visual remote assistance without limiting them to one trade or industry. Inspect the issue, capture what matters, and make the next decision with enough context to reduce truck rolls and avoid repeat visits.
Use the customer's smartphone camera to confirm model numbers, status lights, access conditions, alarm codes, and visible damage before committing a technician.
Turn on their flashlight, zoom in, inspect the panel, or annotate the live feed so they can see exactly what you mean without guessing.
Save the important frames, annotate them, and keep notes with the session so the next person has context.
The obvious question
A regular video call can show you the problem in the moment. VOS turns that conversation into guided, documented support your whole team can use.
Mobile apps
Your technicians get the native VOS app for iPhone and Android, built for field work with device-safe controls, camera tools, and fast access to active sessions. The people you help never install anything.
Included with every VOS account. Prefer the browser? Technicians can install VOS as a browser app from Settings instead.
Download VOS from the App Store or Google Play, sign in with their work account, and run sessions from the field.
No app, no account, no download. They tap the secure link you send and the session opens right in their browser.
Pricing
Try VOS today with a no-card trial, then convert the same workspace to Solo, Team, or Company when you're ready.
Free trial
14 days or 15 sessions · Up to 3 users · No credit card
Solo
per month
Best for
One-person service businesses
1 user included
Unlimited live video sessions and minutes
Customers join from a link, no app install
Screenshots, recordings, and session notes
WorkFlows for repeatable service checklists
Public review and share links
90-day saved session history
Team
per month
Best for
Service teams with up to five users
Up to 5 users
Everything in Solo, plus:
Up to 5 users included
Shared team workspace with roles and permissions
Team WorkFlows and shared templates
Branded customer experience
Company
per month
Best for
Companies with larger field teams
Up to 20 users
Everything in Team, plus:
Up to 20 users at one flat price, no per-seat fees
Audit-log exports, webhook and API integrations
180-day saved session history
Enterprise
Company covers field teams up to 20 users at one flat price. Past that, we have Enterprise pricing to match your team size. Reach out and let's chat!
FAQs
Remote visual assistance, sometimes called visual remote assistance, lets technicians, dispatchers, and service managers see an issue through a customer's live phone camera, provide guidance, and capture screenshots, notes, and recordings before sending a truck.
Virtually OnSite helps teams confirm alarms, identify parts, inspect equipment conditions, and document the issue remotely so unnecessary dispatches and repeat visits are reduced.
VOS supports three visual workflows: remote visual support using the customer's camera, live video walkthroughs using the host's camera, and field documentation sessions that a technician records without a guest.
VOS is especially strong for HVAC, mechanical, electrical, refrigeration, facilities, industrial service, and technician-led support teams, but it also fits any business where seeing the issue quickly helps people make better decisions and avoid wasted time.
No. While it is a strong fit for field service and technician workflows, Virtually OnSite helps any team where visual context speeds up diagnosis, approvals, support, or documentation.
Yes. Technicians can save screenshots, record sessions, annotate images, and keep notes tied to the session so the documentation stays attached to the work. Company plan users can also export audit logs for compliance and administrative review.
A regular video call can show the problem in the moment, but VOS is built for support work: customers join from a browser link with no app install and no personal phone numbers exchanged, technicians can draw on the live feed and control the flashlight, and screenshots, recordings, and notes stay attached to a session record the team can share and review later.
No. Customers can join from a link in the browser on iPhone or Android. The technician sees through the customer's smartphone camera so remote support can start quickly without adding friction to the call.
Yes. Technicians can download the VOS app free from the Apple App Store or Google Play and sign in with their work account. It is built for field work, with device-safe controls, camera tools, and quick access to active sessions. Technicians who would rather stay in the browser can install VOS as a browser app from Settings instead. Either way, customers still join from a link and never install anything.
Free 14-day trial · No credit card
