Service teams
HVAC, mechanical, appliance, and refrigeration teams can verify model numbers, status lights, access conditions, and visible damage before sending someone out.
Be Virtually OnSite in seconds.
VOS lets you see through a customer's or tech's phone camera before dispatch, guide them live, capture screenshots, and document the issue in one call. No app install. Zero friction.
Free 14-day trial · No credit card · Customers never install an app
Customer on-site
Remote tech
Avoid dispatches
iOS and Android
No app install
Technician console
Tap screenshot to save this frame
Product proof
It is not a screen share. It's a live view.
You see through their phone.
Customers join from a link or PIN on their smartphone so technicians can see the issue through the customer's live camera while the call is still active.
Capture exactly what matters.
Freeze the useful frame, save it to the session, and mark it up so nobody has to decode a vague note later.
Turn the call into actionable data.
Recordings, screenshots, notes, and public review links keep the handoff clean after the live support moment ends.
Built for remote visual problem solving
If seeing the problem remotely would help, VOS can help.
VOS is not limited to one trade or industry. A phone call can describe a problem, but a VOS session lets your team inspect, capture what matters, and make the next decision with visual context.
Diagnose before the visit
Use the customer's smartphone camera to confirm model numbers, status lights, access conditions, alarm codes, and visible damage before committing a technician.
Guide the customer in real time
Turn on their flashlight, zoom in, inspect the panel, or annotate the live feed so they can see exactly what you mean without guessing.
Leave clean documentation
Save the important frames, annotate them, and keep notes with the session so the next person has context.
Example
Site operations
Facilities, property, electrical, and maintenance teams can inspect rooms, panels, alarms, leaks, labels, and site readiness from a customer phone.
Customer support
Product, warranty, and technical support teams can see what the customer sees, capture proof, and guide the next step without a long explanation.
Specialized workflows
Industrial, IT, construction, and niche equipment teams can support onsite staff whenever a remote visual check would make the answer clearer.
The obvious question
Why not just FaceTime?
A video app can show you the problem once. VOS turns that call into guided, documented support your whole team can use.
A regular video call
- Personal phone numbers traded just to see the problem
- Guidance is verbal only — no arrows, no circles, no flashlight control
- Nothing is saved; the details vanish when the call ends
- No record to hand to the manager, vendor, or next technician
A VOS session
- Customer joins from a link or PIN in their browser — no app, no numbers exchanged
- Draw arrows and circles on the live feed, control their flashlight, and zoom in
- Screenshots, recordings, and notes stay attached to the session
- Share a review link so the next person sees exactly what happened
Simple ROI
One saved trip can cover your VOS subscription.
VOS is flat monthly pricing. If a remote visual session helps you avoid one unnecessary visit, prevent one return trip, or protect one senior technician's afternoon, the subscription pays for itself.
Avoid the basic-facts visit
Confirm a model number, reset, status light, leak, alarm, access condition, or visible damage by video before dispatch.
Prevent the second trip
Show parts, tools, photos, approvals, and site details before a technician arrives empty-handed.
Protect senior tech time
Use a quick remote view to decide whether the next step is remote guidance, parts prep, or a scheduled visit.
Start with one real customer issue and see whether VOS can save the trip, sharpen the dispatch, or document the work better.
Start your free trialFree 14-day trial · No credit card
Pricing
Simple pricing, no hidden fees, no surprises.
Try VOS today with a no-card trial, then convert the same workspace to Solo or Team when you're ready.
Trial
$0
14 days or 15 sessions
Best for
Teams evaluating VOS before subscribing
Up to 3 users
14-day trial or 15 sessions, whichever comes first
Up to 3 team members
1 WorkFlow template
5 saved sessions
Soft abuse monitoring reviewed by VOS ops
Solo
$99
per month
Best for
One-person service businesses
1 user included
Unlimited live video sessions and minutes
Customers join from a link, no app install
Screenshots, recordings, and session notes
WorkFlows for repeatable service checklists
Public review and share links
30-day saved session history
Most Popular
Team
$249
per month
Best for
Companies with multiple staff
Unlimited users
Everything in Solo, plus:
Unlimited users, no per-seat pricing
Shared team workspace with roles and permissions
Team WorkFlows and shared templates
Enterprise SSO with your own identity provider (Microsoft Entra, Okta, Google Workspace)
Audit-log exports and webhook integrations
Branded customer experience and 180-day retention
FAQs
What is remote support software for field service teams?
Remote support software helps technicians, dispatchers, and service managers guide customers through equipment issues with live video, screenshots, notes, and recordings before sending a truck.
How does Virtually OnSite help reduce truck rolls?
Virtually OnSite helps teams confirm alarms, identify parts, inspect equipment conditions, and document the issue remotely so unnecessary dispatches and repeat visits are reduced.
Which industries is Virtually OnSite built for?
VOS is especially strong for HVAC, mechanical, electrical, refrigeration, facilities, industrial service, and technician-led support teams, but it also fits any business where seeing the issue quickly helps people make better decisions and avoid wasted time.
Is Virtually OnSite only for field service companies?
No. While it is a strong fit for field service and technician workflows, Virtually OnSite helps any team where visual context speeds up diagnosis, approvals, support, or documentation.
Can technicians save screenshots, recordings, and notes during support calls?
Yes. Technicians can save screenshots, record sessions, annotate images, and keep notes tied to the session so the documentation stays attached to the work. Team plan users can also export session history for audits, training, reporting, and secondary review.
How is Virtually OnSite different from FaceTime or WhatsApp video?
Consumer video apps can show the problem once, but VOS is built for support work: customers join from a browser link with no app install and no personal phone numbers exchanged, technicians can draw on the live feed and control the flashlight, and screenshots, recordings, and notes stay attached to a session record the team can share and review later.
Do customers need to install an app to join a Virtually OnSite session?
No. Customers can join from a link in the browser on iPhone or Android. The technician sees through the customer's smartphone camera so remote support can start quickly without adding friction to the call.
Should technicians save VOS to their phone home screen?
Yes. Technicians should sign in on their phone, open Settings, and follow the Mobile app setup steps for Safari, Chrome, Firefox, or Samsung Internet. Saving VOS to the home screen gives them the VOS icon, app-style full screen, and a faster way to reopen sessions in the field.
Try VOS today
Free 14-day trial · No credit card