Virtually OnSite is remote visual support software that lets you see through a customer's or tech's phone camera before dispatch, guide them live, capture screenshots, and document the issue in one call. No app install. Zero friction.
Free 14-day trial · No credit card · Customers never install an app
Product proof
Customers join from a link or PIN on their smartphone so technicians can see the issue through the customer's live camera while the call is still active.
Freeze the useful frame, save it to the session, and mark it up so nobody has to decode a vague note later.
Recordings, screenshots, notes, and public review links keep the handoff clean after the live support moment ends.
Built for remote visual problem solving
VOS is not limited to one trade or industry. A phone call can describe a problem, but a VOS session lets your team inspect, capture what matters, and make the next decision with visual context.
Use the customer's smartphone camera to confirm model numbers, status lights, access conditions, alarm codes, and visible damage before committing a technician.
Turn on their flashlight, zoom in, inspect the panel, or annotate the live feed so they can see exactly what you mean without guessing.
Save the important frames, annotate them, and keep notes with the session so the next person has context.
The obvious question
A regular video call can show you the problem in the moment. VOS turns that conversation into guided, documented support your whole team can use.
Simple ROI
VOS is flat monthly pricing. If a remote visual session helps you avoid one unnecessary visit, prevent one return trip, or protect one senior technician's afternoon, the subscription pays for itself.
Confirm a model number, reset, status light, leak, alarm, access condition, or visible damage by video before dispatch.
Show parts, tools, photos, approvals, and site details before a technician arrives empty-handed.
Use a quick remote view to decide whether the next step is remote guidance, parts prep, or a scheduled visit.
Start with one real customer issue and see whether VOS can save the trip, sharpen the dispatch, or document the work better.
Start your free trialFree 14-day trial · No credit card
Pricing
Try VOS today with a no-card trial, then convert the same workspace to Solo or Team when you're ready.
Trial
14 days or 15 sessions
Best for
Teams evaluating VOS before subscribing
Up to 3 users
14-day trial or 15 sessions, whichever comes first
Up to 3 team members
1 WorkFlow template
5 saved sessions
Soft abuse monitoring reviewed by VOS ops
Solo
per month
Best for
One-person service businesses
1 user included
Unlimited live video sessions and minutes
Customers join from a link, no app install
Screenshots, recordings, and session notes
WorkFlows for repeatable service checklists
Public review and share links
90-day saved session history
Team
per month
Best for
Companies with multiple staff
Unlimited users
Everything in Solo, plus:
Unlimited users, no per-seat pricing
Shared team workspace with roles and permissions
Team WorkFlows and shared templates
Enterprise SSO with your own identity provider (Microsoft Entra, Okta, Google Workspace)
Audit-log exports,webhook and API integrations
Branded customer experience and 180-day retention
FAQs
Remote support software helps technicians, dispatchers, and service managers guide customers through equipment issues with live video, screenshots, notes, and recordings before sending a truck.
Virtually OnSite helps teams confirm alarms, identify parts, inspect equipment conditions, and document the issue remotely so unnecessary dispatches and repeat visits are reduced.
VOS is especially strong for HVAC, mechanical, electrical, refrigeration, facilities, industrial service, and technician-led support teams, but it also fits any business where seeing the issue quickly helps people make better decisions and avoid wasted time.
No. While it is a strong fit for field service and technician workflows, Virtually OnSite helps any team where visual context speeds up diagnosis, approvals, support, or documentation.
Yes. Technicians can save screenshots, record sessions, annotate images, and keep notes tied to the session so the documentation stays attached to the work. Team plan users can also export session history for audits, training, reporting, and secondary review.
A regular video call can show the problem in the moment, but VOS is built for support work: customers join from a browser link with no app install and no personal phone numbers exchanged, technicians can draw on the live feed and control the flashlight, and screenshots, recordings, and notes stay attached to a session record the team can share and review later.
No. Customers can join from a link in the browser on iPhone or Android. The technician sees through the customer's smartphone camera so remote support can start quickly without adding friction to the call.
Yes. Technicians should sign in on their phone, open Settings, and follow the Mobile app setup steps for Safari, Chrome, Firefox, or Samsung Internet. Saving VOS to the home screen gives them the VOS icon, app-style full screen, and a faster way to reopen sessions in the field.
Free 14-day trial · No credit card
