Session documentation built in
Every saved session can keep the recording, screenshots, notes, and history together so technicians do not lose context after the call ends.
Virtually OnSite remote support
Be Virtually OnSite in seconds.
VOS is an enterprise-grade remote support solution that helps service teams reduce unnecessary dispatches, prepare better for site visits, and deliver faster answers — without burning drive time or racking up repeat trips.
Reduce truck rolls, mileage, and drive time
Capture screenshots, recordings, and notes in every session
Share saved session reviews on Team when extra eyes are needed
Designed for live field support
Use live video, screen drawing, flashlight control, and camera share to guide the customer through what matters without making them install an app.
Plans that match how teams work
Standard keeps 30 days of saved session history. Team adds multi-user access, branded join flows, public review sharing, and 90-day retention.
Why teams depend on VOS
A business-efficiency tool, not just another video call.
VOS was built for companies that want fewer wasted dispatches, better-prepared technicians, and cleaner support documentation. Save the screenshots, recordings, and notes that explain what happened so the next step is easier for your team.
Consistent support workflows across teams, territories, and locations.
Designed by technicians who use remote support to improve business efficiency every day.
Screenshots, recordings, notes, and session history that stay attached to the work.
Avoided cost
The real cost is not the button press. It's the truck, the time, and the return trip.
Sending a technician onsite to reset equipment, identify a device, confirm an alarm state, or gather serial numbers is one of the most expensive ways to learn basic information. VOS helps your team solve what it can remotely — and prepares the field visit when one is still needed.
The reset trip nobody should be billing for
A truck roll to reset a panel, identify a model number, or confirm a status light can cost far more than the issue itself once dispatch time, mileage, and labor are included.
The expensive return visit
A first trip without the right diagnosis often creates a second visit for parts, tooling, or approvals. VOS helps your team understand the problem before arriving on-site.
Drive time that creates zero value
When a senior technician spends an hour driving each way to inspect equipment, your business absorbs lost productivity before the real work even starts.
Use cases
Built for teams supporting real equipment in the field.
Whether the goal is faster triage, fewer repeat visits, or stronger customer communication, VOS gives service organizations a better way to support equipment before, during, and after the dispatch decision.
HVAC / Mechanical
Verify unit status, identify controls, confirm wiring conditions, and prepare the right parts before dispatch.
Electrical / Facilities
Walk a customer through breaker resets, panel identification, equipment labeling, and site-readiness checks.
Food Service / Refrigeration
Troubleshoot coolers, freezers, and kitchen equipment quickly when downtime is expensive and repeat visits hurt margins.
Industrial / Field Service
Support operators remotely, gather documentation, and help onsite staff isolate issues before sending a specialist.
Standard
$24/user/mo
$19/user/mo billed annually
For companies that want screenshots, recordings, notes, and session history without branding or public review sharing.
Best for
Solo techs and owner-led service shops
Full session documentation for 1 user
1-user minimum
Screenshots, recordings, and session notes
30-day saved session history
No branding or public review links
Team
$35/user/mo
$29/user/mo billed annually
The core VOS plan for companies that need multiple users, team management, branded sessions, public review links, and longer retention.
Best for
Service teams and equipment support groups
Shared workflow, branding, and review sharing
3-user minimum
Everything in Standard
Multi-user access and team management
Branding, public review links, and 90-day retention