Field use
HVAC / Mechanical
Verify unit status, identify controls, confirm wiring conditions, and prepare the right parts before dispatch.
Be Virtually OnSite in seconds.
VOS lets you see through a customer's or tech's phone camera before dispatch, guide them live, capture screenshots, and document the issue in one call. No app install. Zero friction.
Customer on-site
Remote tech
Avoid dispatches
iOS and Android
No app install
Built by IT professionals bringing 30+ years of customer support and business optimization experience.
Technician console
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Product proof
It is not a screen share. It's a live view.
You see through their phone.
Customers join from a link or PIN on their smartphone so technicians can see the issue through the customer's live camera while the call is still active.
Capture exactly what matters.
Freeze the useful frame, save it to the session, and mark it up so nobody has to decode a vague note later.
Turn the call into actionable data.
Recordings, screenshots, notes, and public review links keep the handoff clean after the live support moment ends.
What customers immediately understand
VOS helps you move from discovery to solution faster.
A phone call can describe a problem. A VOS session lets your team inspect it through the client's phone. That is the difference between guessing, dispatching, and making a confident service decision.
Diagnose before the visit
Use the customer's smartphone camera to confirm model numbers, status lights, access conditions, alarm codes, and visible damage before committing a technician.
Guide the customer in real time
Turn on their flashlight, zoom in, inspect the panel, or annotate the live feed so they can see exactly what you mean without guessing.
Leave clean documentation
Save the important frames, annotate them, and keep notes with the session so the next person has context.
Field use
Electrical / Facilities
Walk a customer through breaker resets, panel identification, equipment labeling, and site-readiness checks.
Field use
Food Service / Refrigeration
Troubleshoot coolers, freezers, and kitchen equipment quickly before they turn into lost items.
Field use
Industrial / Field Service
Support operators remotely, gather documentation, and help onsite staff isolate issues.
Avoided cost
One saved truck roll could pay for VOS. One avoided repeat visit could save the customer relationship
Sending a technician onsite just to reset equipment, identify a device, confirm an alarm state, or gather serial numbers is one of the most expensive ways to learn basic information. Your customers notice, and repeated trips for the same issue can reduce confidence in the vendor's ability to fix it.
The reset trip nobody should be billing for
The $$$$ return visit
Drive time that creates zero value
Put in rough numbers from your service operation for a simple savings estimate
Avoided cost
$750
VOS Team/mo
$350
Est. net impact
$400
Estimate only. Actual savings depend on dispatch cost, avoided visits, plan, billing interval, and how your team uses VOS.
Pricing
Simple per-seat pricing
Standard
$24/user/mo
$19/user/mo billed annually
Best for
Solo techs and owner-led service shops
Full session documentation
1-user account
Unlimited sessions
Unlimited session minutes
Screenshots, recordings, and session notes
30-day saved session history
Single-user workspace
Most Popular
Team
$35/user/mo
$29/user/mo billed annually
Best for
Service teams and equipment support groups
Team WorkFlows, audit exports, webhooks, branding, and review sharing
3-user minimum
Standard plan features, plus:
Unlimited users
Multi-user access, team management and roles
Team WorkFlows for repeatable service checklists
Audit-log exports and webhook integrations
Branding, public review links, and 90-day retention
FAQs
What is remote support software for field service teams?
Remote support software helps technicians, dispatchers, and service managers guide customers through equipment issues with live video, screenshots, notes, and recordings before sending a truck.
How does Virtually OnSite help reduce truck rolls?
Virtually OnSite helps teams confirm alarms, identify parts, inspect equipment conditions, and document the issue remotely so unnecessary dispatches and repeat visits are reduced.
Which industries is Virtually OnSite built for?
VOS is especially strong for HVAC, mechanical, electrical, refrigeration, facilities, industrial service, and technician-led support teams, but it also fits any business where seeing the issue quickly helps people make better decisions and avoid wasted time.
Is Virtually OnSite only for field service companies?
No. While it is a strong fit for field service and technician workflows, Virtually OnSite helps any team where visual context speeds up diagnosis, approvals, support, or documentation.
Can technicians save screenshots, recordings, and notes during support calls?
Yes. Technicians can save screenshots, record sessions, annotate images, and keep notes tied to the session so the documentation stays attached to the work Team plan users can also export session history for audits, training, reporting and secodary review.
Do customers need to install an app to join a Virtually OnSite session?
No. Customers can join from a link in the browser on iPhone or Android. The technician sees through the customer's smartphone camera so remote support can start quickly without adding friction to the call.