Enterprise-grade by design
Built on modern cloud, video, and recording infrastructure so serious teams can standardize remote support across locations, technicians, and customers.
Virtually OnSite remote support
Be Virtually OnSite in seconds.
VOS is an enterprise-grade remote support solution that helps service teams reduce unnecessary dispatches, prepare better for site visits, and deliver faster answers — without burning drive time or racking up repeat trips.
Reduce truck rolls, mileage, and drive time
Diagnose issues before the first site visit
Your brand and colors in every session
Designed by people who do the work
VOS is shaped around real service calls, real equipment issues, and the day-to-day pressure to solve problems faster without burning mileage and drive time.
Operational efficiency that compounds
Use live video, recordings, and branded sessions to reduce unnecessary dispatches, prepare the right parts, and create cleaner documentation.
Why teams buy VOS
A business-efficiency tool, not just another video call.
VOS was built for companies that want fewer wasted dispatches, better-prepared technicians, and cleaner support documentation. Solve more issues remotely and arrive better prepared when an onsite visit is actually needed.
Consistent support workflows across teams, territories, and locations.
Designed by technicians who use remote support to improve business efficiency every day.
Branded visual support, live guidance, recording, and team-wide knowledge capture.
Avoided cost
The real cost is not the button press. It's the truck, the time, and the return trip.
Sending a technician onsite to reset equipment, identify a device, confirm an alarm state, or gather serial numbers is one of the most expensive ways to learn basic information. VOS helps your team solve what it can remotely — and prepares the field visit when one is still needed.
The reset trip nobody should be billing for
A truck roll to reset a panel, identify a model number, or confirm a status light can cost far more than the issue itself once dispatch time, mileage, and labor are included.
The expensive return visit
A first trip without the right diagnosis often creates a second visit for parts, tooling, or approvals. VOS helps your team understand the problem before arriving on-site.
Drive time that creates zero value
When a senior technician spends an hour driving each way to inspect equipment, your business absorbs lost productivity before the real work even starts.
Use cases
Built for teams supporting real equipment in the field.
Whether the goal is faster triage, fewer repeat visits, or stronger customer communication, VOS gives service organizations a better way to support equipment before, during, and after the dispatch decision.
HVAC / Mechanical
Verify unit status, identify controls, confirm wiring conditions, and prepare the right parts before dispatch.
Electrical / Facilities
Walk a customer through breaker resets, panel identification, equipment labeling, and site-readiness checks.
Food Service / Refrigeration
Troubleshoot coolers, freezers, and kitchen equipment quickly when downtime is expensive and repeat visits hurt margins.
Industrial / Field Service
Support operators remotely, gather documentation, and help onsite staff isolate issues before sending a specialist.
Starter
$24/user/mo
$19/user/mo billed annually
For technicians who want a serious remote visual support tool without making customers install an app.
Best for
Solo techs and small shops
Live visual support for 1 user
1-user minimum
Live camera view
Invite link by SMS/email
Zoom, flashlight, screenshots
Team
$35/user/mo
$29/user/mo billed annually
The core VOS plan for companies that want annotations, saved history, and a branded remote support experience.
Best for
Service teams and equipment support groups
Shared support workflow for small teams
3-user minimum
Everything in Starter
Annotations and pointer
Session notes and branded invite page
Business
$49/user/mo
$39/user/mo billed annually
For organizations that need recordings, reporting, integrations, and stronger admin controls across the support operation.
Best for
Higher-volume teams using VOS frequently
Advanced operations, recordings, and reporting
5-user minimum
Everything in Team
Recordings and reporting
Webhooks, integrations, and roles