# Virtually OnSite (VOS) — Full Reference > Remote visual support software for field service teams. Technicians see through a customer's iPhone or Android camera over a live link, guide them in real time, capture screenshots, annotate issues, record sessions, and reduce unnecessary truck rolls. Customers join from a browser with no app install. VOS is built for HVAC, mechanical, electrical, refrigeration, facilities, and industrial field service teams, and fits any business where seeing the issue quickly leads to better decisions. This is the extended reference file. A shorter index lives at https://vos.live/llms.txt. ## How VOS works - Customers join a session from a link or PIN in their mobile browser on iPhone or Android — no app install required. - The technician sees through the customer's live smartphone camera while the call is active. - Technicians can guide the customer in real time: turn on their flashlight, zoom the camera, draw arrows and circles on the live feed, and point at what matters. - The useful frame can be frozen as a screenshot, annotated, and saved to the session. - Sessions can retain recordings, screenshots, annotations, and notes attached to one documented support record. - Review links let managers, vendors, or customers see what happened without another call or site walk. ## Key capabilities - Session documentation built in: every saved session can keep the recording, screenshots, notes, and history together so technicians do not lose context after the call ends. - See through the customer's phone: use the customer's iOS or Android camera, live video, screen drawing, and flashlight control to guide them through what matters without making them install an app. - Diagnose before the visit: confirm model numbers, status lights, access conditions, alarm codes, and visible damage before committing a technician. - Leave clean documentation: save the important frames, annotate them, and keep notes with the session so the next person has context. - Team WorkFlows: repeatable service checklists that attach required screenshots and video evidence to each step (Team plan). - Reporting: estimated savings from avoided dispatches, sessions and minutes per week, technician activity, and WorkFlow completion rates. ## Who uses VOS - Service teams: HVAC, mechanical, appliance, and refrigeration teams verify model numbers, status lights, access conditions, and visible damage before sending someone out. - Site operations: facilities, property, electrical, and maintenance teams inspect rooms, panels, alarms, leaks, labels, and site readiness from a customer phone. - Customer support: product, warranty, and technical support teams see what the customer sees, capture proof, and guide the next step without a long explanation. - Specialized workflows: industrial, IT, construction, and niche equipment teams support onsite staff whenever a remote visual check would make the answer clearer. ## Pricing (https://vos.live/pricing) - Trial — $0. 14-day trial or 15 sessions, whichever comes first. Up to 3 team members, 1 WorkFlow template, 5 saved sessions. For teams evaluating VOS before subscribing. - Standard — $24/user/month, or $19/user/month billed annually. Single-user workspace for solo techs and owner-led service shops. Unlimited sessions and session minutes, screenshots, recordings, session notes, and 30-day saved session history. - Team — $35/user/month, or $29/user/month billed annually. 3-user minimum, unlimited users. Everything in Standard plus multi-user access with team management and roles, Team WorkFlows for repeatable service checklists, enterprise SSO (Microsoft Entra, Okta, Google Workspace), audit-log exports and webhook integrations, branding, public review links, and 90-day retention. ## Frequently asked questions Q: What is remote support software for field service teams? A: Remote support software helps technicians, dispatchers, and service managers guide customers through equipment issues with live video, screenshots, notes, and recordings before sending a truck. Q: How does Virtually OnSite help reduce truck rolls? A: Virtually OnSite helps teams confirm alarms, identify parts, inspect equipment conditions, and document the issue remotely so unnecessary dispatches and repeat visits are reduced. Q: Which industries is Virtually OnSite built for? A: VOS is especially strong for HVAC, mechanical, electrical, refrigeration, facilities, industrial service, and technician-led support teams, but it also fits any business where seeing the issue quickly helps people make better decisions and avoid wasted time. Q: Is Virtually OnSite only for field service companies? A: No. While it is a strong fit for field service and technician workflows, Virtually OnSite helps any team where visual context speeds up diagnosis, approvals, support, or documentation. Q: Can technicians save screenshots, recordings, and notes during support calls? A: Yes. Technicians can save screenshots, record sessions, annotate images, and keep notes tied to the session so the documentation stays attached to the work. Team plan users can also export session history for audits, training, reporting, and secondary review. Q: Do customers need to install an app to join a Virtually OnSite session? A: No. Customers can join from a link in the browser on iPhone or Android. The technician sees through the customer's smartphone camera so remote support can start quickly without adding friction to the call. --- # Industry verticals ## HVAC remote support (https://vos.live/hvac-remote-support) See the unit before you send the HVAC truck. VOS lets HVAC and mechanical teams see through a customer's iPhone or Android camera, confirm model numbers, status lights, access conditions, and obvious issues before dispatch. Problems it solves: - A reset, model-number check, or status-light confirmation can become an expensive dispatch when nobody has seen the issue. - A first visit without the right part, tool, or site context often turns into a second visit. - Dispatchers and owners need better visual information before deciding whether a truck should roll. Use cases: - Confirm unit status: have the customer show the equipment, thermostat, panel, code, or visible fault while your team guides the next angle. - Capture model details: freeze a frame of plates, serial numbers, wiring, labels, or access conditions and keep it with the session. - Prepare dispatch: send the right person with better information, or avoid the trip when the issue can be handled remotely. ## Refrigeration remote support (https://vos.live/refrigeration-remote-support) See the cooler, freezer, or kitchen equipment before dispatch. VOS helps refrigeration and food equipment teams see the issue through a customer's phone, capture proof, and decide whether the next step is remote guidance, parts prep, or a field visit. Problems it solves: - Food-service issues are urgent, but a blind dispatch can still send the wrong person or wrong parts. - A vague phone description rarely captures site access, equipment condition, or visible damage. - Screenshots and notes matter when managers, warranty teams, or vendors need proof after the call. Use cases: - Inspect visible conditions: have the customer show displays, doors, frost, leaks, condenser areas, and nearby obstructions before dispatch. - Guide the view: ask for flashlight, closer angles, or specific labels while your technician watches the live camera. - Document the issue: save screenshots and notes for the technician, manager, warranty team, or follow-up vendor. ## Electrical remote support (https://vos.live/electrical-remote-support) See the panel before you send the electrician. VOS lets electrical service teams see through a customer's iPhone or Android camera, identify visible panel details, guide safer next steps, and document what was shown before dispatch. Problems it solves: - A vague call about a panel, breaker, label, or control issue can miss the details that decide urgency and who should go. - A first visit without visual context often turns into a second visit with the right part, specialist, or access plan. - Teams need a documented visual record when escalating to managers, vendors, or the customer. Use cases: - Review visible panel details: guide the camera to labels, breakers, indicator lights, controls, and access conditions before dispatch. - Point out the issue: use live arrows, circles, and screenshots to clarify what the onsite person should show next. - Keep the record: save the recording, screenshots, and notes so the next technician understands the visual context. ## Mechanical remote support (https://vos.live/mechanical-remote-support) Give mechanical teams a better first look at the equipment. VOS helps mechanical contractors see the unit, mechanical room, valve, pump, belt, motor, or access condition before deciding whether to guide remotely, prep parts, or dispatch. Problems it solves: - Mechanical issues are hard to triage from a phone description when the equipment, access, and visible condition matter. - Dispatching blind can send the wrong technician, tool, or part to the site. - After the call, teams need more than memory to brief the next person. Use cases: - Inspect mechanical rooms: walk onsite staff through showing pumps, valves, motors, belts, rooftop units, and access constraints. - Capture model and condition: freeze labels, model plates, visible wear, alarms, gauges, and surrounding site context. - Prep the right visit: use visual triage to decide who should go, what to bring, and whether the issue can be handled remotely. ## Plumbing remote support (https://vos.live/plumbing-remote-support) See the leak, valve, or fixture before you send the plumber. VOS lets plumbing teams see through a customer's iPhone or Android camera, confirm the visible issue, capture screenshots, and decide whether the next step is remote guidance, parts prep, or dispatch. Problems it solves: - A vague description of a leak, valve, drain, or fixture often misses the visual details that decide urgency and parts. - A truck roll for basic confirmation can burn schedule capacity before anyone knows what is actually on-site. - Without saved screenshots and notes, the plumber, dispatcher, manager, or vendor can lose context after the call. Use cases: - Verify visible issues: have the customer show the leak, valve, fixture, access point, drain, pump, or water heater while your team guides the view. - Prepare the right dispatch: confirm site access, visible damage, fixture type, and likely parts before sending the technician. - Document the call: save screenshots and notes so the next person can see exactly what was shown and what was decided. ## Commercial kitchen equipment support (https://vos.live/commercial-kitchen-equipment-support) See the kitchen equipment issue before downtime gets worse. VOS lets service teams visually triage ovens, fryers, dish machines, refrigeration, hood systems, controls, and error states from a customer's phone before dispatch. Problems it solves: - Kitchen downtime is expensive, but a phone description often lacks the visual details needed to choose the right next step. - A first visit without the right part or context can extend outage time. - Managers, vendors, and technicians need a clear record of what was shown and decided. Use cases: - Triage visible faults: guide staff to show error codes, panels, lights, leaks, airflow, controls, and obvious equipment conditions. - Capture model details: save plates, serial numbers, labels, and photos of the surrounding installation before dispatch. - Reduce return visits: send the right tech with better information, or solve simple visible checks remotely. ## Facilities remote support (https://vos.live/facilities-remote-support) Give facilities teams eyes on the issue before anyone walks the site. VOS helps facilities, maintenance, and operations teams see through a person's phone camera, guide them live, capture screenshots, and keep the issue documented for the next handoff. Problems it solves: - Facilities teams often receive vague reports without enough visual context to prioritize, route, or escalate correctly. - Walking the site or sending a vendor just to identify the issue can waste time during busy operating hours. - A clean visual record helps managers, technicians, vendors, and stakeholders understand what happened. Use cases: - Inspect rooms and equipment: have onsite staff show panels, units, alarms, leaks, mechanical rooms, or access constraints before assigning the work. - Coordinate vendors: capture the visual proof a vendor or specialist needs before they arrive, reducing repeat calls and unclear handoffs. - Share the review: send review links with screenshots, notes, and recordings so stakeholders can see the issue without another walkthrough. ## Property maintenance remote support (https://vos.live/property-maintenance-remote-support) See the maintenance issue before sending staff or vendors. VOS helps property managers and maintenance teams see tenant issues, common areas, equipment rooms, visible damage, and vendor work from a phone camera before deciding what to do next. Problems it solves: - Tenant reports often lack the visual context needed to prioritize urgency or send the right person. - Sending staff or a vendor only to identify the problem slows down the queue. - Property teams need clear documentation for owners, vendors, residents, and follow-up. Use cases: - Triage tenant issues: have residents or onsite staff show leaks, fixtures, panels, appliances, access, or visible damage live. - Coordinate maintenance: decide whether the next step is remote guidance, staff assignment, vendor dispatch, or parts prep. - Share documentation: keep screenshots and notes available for owners, vendors, managers, and the technician doing the work. ## Manufacturing equipment remote support (https://vos.live/manufacturing-equipment-remote-support) Help operators and maintenance teams show the issue live. VOS lets manufacturing teams visually support operators, maintenance staff, and vendors by seeing equipment, controls, sensors, labels, and line conditions before escalating or dispatching. Problems it solves: - Line and equipment issues often require visual context that a radio call or ticket cannot capture. - Escalating without photos, labels, or visible state can waste specialist time. - Teams need a documented record for shift handoff, vendor support, and later review. Use cases: - Support equipment issues: guide operators to show panels, sensors, motors, guards, alarms, labels, and surrounding line conditions. - Escalate with context: capture visible evidence before bringing in senior maintenance, engineering, or outside vendors. - Document shift handoff: save the session so the next shift sees exactly what happened and what was checked. ## IT remote hands support (https://vos.live/it-remote-hands-support) Guide remote hands through the rack without guessing. VOS gives IT teams live phone-camera visibility into network closets, racks, switches, ports, cables, LEDs, and power conditions so remote staff can guide onsite hands clearly. Problems it solves: - Remote troubleshooting gets slow when the onsite person cannot describe the rack, port, light, or cable path clearly. - A wrong port, unlabeled cable, or missed LED state can turn a quick check into a long outage. - IT teams need visual documentation that can be attached to tickets and shared with vendors. Use cases: - Identify ports and LEDs: guide the camera to labels, patch panels, switch lights, power supplies, and cabling before taking action. - Point to the right cable: use live annotation to clarify exactly which port, cable, switch, or device needs attention. - Attach proof to tickets: save screenshots, recording, notes, and review links for help desk, network, or vendor escalation. ## Field service video support (https://vos.live/field-service-video-support) Give field service teams eyes on the issue before anyone drives. VOS lets you see through a customer's phone camera, guide them live, capture screenshots, and create a session record for dispatch, escalation, vendors, and follow-up. Problems it solves: - Phone calls hide visual context that dispatchers, senior techs, and managers need before assigning work. - A truck roll for basic information burns schedule capacity and senior technician time. - Without saved screenshots and notes, teams lose context after the live support moment ends. Use cases: - Electrical and facilities: walk customers through panel identification, breaker status, site-readiness checks, labels, and visible conditions. - Industrial support: support operators remotely, gather visual proof, and help onsite staff isolate issues before escalation. - Document the handoff: save screenshots, notes, recordings, and review links so the next person knows what happened. --- ## Other pages - [Interactive demo](https://vos.live/demo): Product walkthrough for live video support, screenshots, notes, and documentation. - [Developer docs](https://vos.live/developers): API and webhook documentation. - [Security](https://vos.live/security): Security practices and data handling. - [Contact](https://vos.live/contact): Book a demo or get in touch. - [Privacy](https://vos.live/privacy): Privacy policy. - [Terms](https://vos.live/terms): Terms of service. ## Notes - No customer-side app install is required; customers join sessions from a link or PIN in their mobile browser. - Sessions can retain recordings, screenshots, annotations, and notes attached to a documented support record. - Public application pages such as login, signup, dashboard, sessions, team settings, join links, review links, and API routes are intentionally omitted from this file.