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Buyer's guide · 2026

The best remote visual support software for field service.

Remote visual support lets your team see an issue through the on-site person's camera before anyone drives. The tools below all do that well — but they are built for very different teams, budgets, and workflows. Here is where each one actually fits.

Full disclosure: we build Virtually OnSite, the first tool on this list. We have kept the assessments honest — several of these platforms are the better choice for the teams they are designed for, and we say so.

1. Virtually OnSite (VOS)

Best for solo techs and fleets up to 30 trucks

VOS lets a technician see through a customer's iPhone or Android camera before anyone drives out. Customers join from a browser link with no app install, and the technician guides them live — annotations, flashlight control, zoom — while screenshots, recordings, and notes stay attached to a documented session record. For the majority of service shops, it is the smart choice in this category: the features field teams actually use, at a flat predictable cost, with room to scale — no hardware to buy and no per-seat licenses.

Strengths

  • Customers join from a browser link or PIN in seconds — no app install, no account.

  • Techs use the phones they already carry — no smart glasses or hardware budget, and onboarding is included rather than sold as an implementation project.

  • Published flat pricing: $99/month Solo, $249/month Team with unlimited users and no per-seat fees — the bill is the same with 5 techs or 25.

  • Enterprise features included in the flat Team price: SSO (Microsoft Entra, Okta, Google Workspace), audit-log exports, webhooks and API, and custom branding.

  • Self-serve 14-day free trial; most teams run a real session the same day.

  • Session documentation is built in: screenshots, recordings, notes, review links, and WorkFlow checklists.

Considerations

  • Full disclosure: this is our product — we build VOS.

  • No smart-glasses support and no AI computer vision; VOS is deliberately human-led and phone-camera-first.

  • Integrations are webhook- and API-based rather than packaged FSM connectors — the one real gap versus the enterprise platforms below.

2. TechSee

Best for enterprise customer service organizations

TechSee is an enterprise visual assistance platform known for AI computer vision that can recognize devices, guide self-service flows, and automatically validate resolutions. It is aimed at large support organizations in telecom, insurance, and consumer electronics.

Strengths

  • AI computer vision for device recognition and automated resolution validation.

  • Built to reduce handle time and truck rolls across thousands of contact-center interactions.

  • Packaged integrations with enterprise CRM and contact-center platforms.

Considerations

  • Enterprise quote-based pricing and a sales-led evaluation process.

  • Scoped and priced for large support operations rather than small field service teams.

Read the full VOS vs. TechSee comparison →

3. SightCall

Best for enterprises running Salesforce or SAP field service

SightCall is an AR-enabled video assistance platform with deep integrations into field service management systems such as Salesforce Field Service and SAP. Visual sessions launch from and write back to the enterprise systems service teams already run.

Strengths

  • Mature, deep FSM and CRM integrations — session data lands on the work order or case record.

  • AR features including on-screen measurement and guidance.

  • Proven at enterprise scale across service industries.

Considerations

  • Enterprise quote-based pricing, typically with annual agreements.

  • Getting full value generally means an integration project with your FSM.

Read the full VOS vs. SightCall comparison →

4. TeamViewer Frontline

Best for smart-glasses frontline workforce programs

TeamViewer Frontline is an enterprise augmented-reality platform for frontline workers, built around smart glasses and structured AR workflows — vision picking, guided inspection, and remote expert assistance for logistics, manufacturing, and field maintenance.

Strengths

  • First-class smart-glasses support for fully hands-free work.

  • Structured AR workflows for picking, inspection, and assembly beyond simple video calls.

  • Backed by TeamViewer's enterprise connectivity stack.

Considerations

  • Designed around equipping your own workforce — not customer-side triage.

  • Requires hardware investment and a managed deployment; pricing is quote-based.

Read the full VOS vs. TeamViewer Frontline comparison →

5. Wideum (Remote Eye)

Best for glasses-based industrial remote assistance

Wideum's Remote Eye is remote assistance software built for field services, best known for smart-glasses-based see-what-I-see support with freeze-frame, localized zoom, and drawing tools across smart devices and glasses.

Strengths

  • Purpose-built for technician-side smart-glasses workflows.

  • Freeze-frame, localized zoom, and drawing tools tuned for hands-free industrial work.

  • Works across multiple glasses vendors and smart devices.

Considerations

  • The on-camera person is typically your own equipped technician, not the customer.

  • Per-license pricing plus the cost of glasses hardware; typically sales-led.

Read the full VOS vs. Wideum comparison →

How to choose

Start with who is holding the camera.

If the on-site person is a customer or tenant, you need instant browser join on their own phone — that points to VOS, SightCall, or TechSee.

If the on-site person is your own equipped technician who needs hands-free help, glasses-first platforms like TeamViewer Frontline and Wideum are built for that.

Count your trucks. Up to 30, a flat-priced self-serve tool like VOS fits best — no per-seat licenses, no hardware, no implementation project. At 100+, enterprise platforms with dedicated implementation teams start to earn their cost. In between, it usually comes down to integration requirements.

If your service operation lives inside Salesforce or SAP, weigh SightCall's packaged integrations against the simplicity of a standalone tool.

If you are a small team without a procurement department, published pricing and a self-serve trial matter as much as any feature — enterprise visual support quotes often include per-seat licensing and onboarding fees that dwarf the software cost for a small fleet.

Common questions

Remote visual support, answered.

What is remote visual support software?

Remote visual support software lets a remote expert see through an on-site person's camera — usually a smartphone, sometimes smart glasses — and guide them in real time with annotations, pointers, and captured screenshots. Field service teams use it to diagnose issues, verify parts and model numbers, and document site conditions before dispatching a technician.

What should a small field service team look for in visual support software?

Three things matter most for small teams: the customer must be able to join instantly from their phone browser without installing an app, pricing should be published and predictable rather than quote-based, and the session evidence — screenshots, recordings, notes — should stay attached to a record the whole team can review.

What counts as a small or mid-size field service team versus enterprise?

A useful rule of thumb is truck count. Up to 30 trucks, you are a small-to-mid-size operation: self-serve tools with flat published pricing fit best, and techs can work from the phones they already carry. At 100+ trucks, you are in enterprise territory, where quote-based platforms with packaged FSM integrations and dedicated implementation teams start to justify their cost. Between 30 and 100, the deciding factor is usually integration requirements rather than headcount.

Do customers need to install an app for remote visual support?

It depends on the tool. VOS, SightCall, and TechSee support browser-based joining on iPhone and Android. Glasses-first platforms like TeamViewer Frontline and Wideum Remote Eye are built around equipped technicians using managed devices instead.

How much does remote visual support software cost?

VOS publishes flat pricing at $99 per month for a single user and $249 per month for unlimited team members. Most enterprise platforms in this category — TechSee, SightCall, TeamViewer Frontline, and Wideum — use quote-based pricing through a sales process, typically with annual agreements, and glasses-based options add hardware costs.

Can remote visual support really reduce truck rolls?

Yes, when the issue is visually verifiable. Teams use it to confirm alarms and status lights, capture model plates and serial numbers, check access conditions, and walk customers through simple resets. Even when a visit is still needed, the technician arrives with the right part and context, which reduces repeat visits.

Try the first one on the list

See what your customers see, before the truck rolls.

Start a free trial, run VOS on one real customer issue, and keep the screenshots, notes, and recording that come out of it.

Start your free trial