Inspect rooms and equipment
Have onsite staff show panels, units, alarms, leaks, mechanical rooms, or access constraints before assigning the work.
Facilities remote support
Give facilities teams eyes on the issue before anyone walks the site.
VOS helps facilities, maintenance, and operations teams see through a person's phone camera, guide them live, capture screenshots, and keep the issue documented for the next handoff.
No app required
Live iPhone + Android camera
Customers open a link, show the issue, and your team captures the evidence before sending a truck.
Staff can show equipment rooms, panels, alarms, access conditions, visible damage, and site readiness from iPhone or Android.
Maintenance leads can triage issues remotely before assigning work or escalating to vendors.
Session history keeps screenshots, recordings, notes, and review links together.
Why teams use VOS
Replace vague phone calls with visual triage.
Facilities teams often receive vague reports without enough visual context to prioritize, route, or escalate correctly.
Walking the site or sending a vendor just to identify the issue can waste time during busy operating hours.
A clean visual record helps managers, technicians, vendors, and stakeholders understand what happened.
Coordinate vendors
Capture the visual proof a vendor or specialist needs before they arrive, reducing repeat calls and unclear handoffs.
Share the review
Send review links with screenshots, notes, and recordings so stakeholders can see the issue without another walkthrough.
Simple ROI
One saved trip can cover your VOS subscription.
VOS is flat monthly pricing. If a remote visual session helps you avoid one unnecessary visit, prevent one return trip, or protect one senior technician's afternoon, the subscription pays for itself.
Avoid the basic-facts visit
Confirm a model number, reset, status light, leak, alarm, access condition, or visible damage by video before dispatch.
Prevent the second trip
Show parts, tools, photos, approvals, and site details before a technician arrives empty-handed.
Protect senior tech time
Use a quick remote view to decide whether the next step is remote guidance, parts prep, or a scheduled visit.
Start with one real customer issue and see whether VOS can save the trip, sharpen the dispatch, or document the work better.
View plansCommon questions
Remote support answers for facilities teams.
Can I see a customer's facilities issue remotely without them installing an app?
Yes. VOS lets customers join from a browser link on iPhone or Android, share their live camera, and show your team the issue without downloading an app or creating an account.
How do facilities teams reduce unnecessary truck rolls with remote visual support?
Teams use VOS to confirm visible conditions, gather model details, check access constraints, and document what happened before dispatch. That gives dispatchers and technicians better information before deciding whether a field visit, vendor escalation, or remote fix is the right next step.
What does VOS save from a remote support session?
VOS keeps screenshots, notes, recordings, and review links tied to the session so technicians, managers, vendors, and follow-up teams can understand what was shown after the live call ends.
See it in a real workflow
Give your team a better first look before dispatch.
Start a free trial, run VOS on one real customer issue, and keep the screenshots, notes, and recording that come out of it.