Confirm unit status
Have the customer show the equipment, thermostat, panel, code, or visible fault while your team guides the next angle.
HVAC remote support
See the unit before you send the HVAC truck.
VOS lets HVAC and mechanical teams see through a customer's iPhone or Android camera, confirm model numbers, status lights, access conditions, and obvious issues before dispatch.
No customer app install
Live iPhone + Android camera
Customers open a link, show the issue, and your team captures the evidence before sending a truck.
Customers join from their phone browser with no app install.
Senior techs can diagnose visually without leaving the shop.
Screenshots, notes, recordings, and review links stay attached to the session.
Why teams use VOS
Replace vague phone calls with visual triage.
A reset, model-number check, or status-light confirmation can become an expensive dispatch when nobody has seen the issue.
A first visit without the right part, tool, or site context often turns into a second visit.
Dispatchers and owners need better visual information before deciding whether a truck should roll.
Capture model details
Freeze a frame of plates, serial numbers, wiring, labels, or access conditions and keep it with the session.
Prepare dispatch
Send the right person with better information, or avoid the trip when the issue can be handled remotely.
Truck roll ROI calculator
One avoided dispatch can cover VOS for the month.
Put in rough numbers from your service operation. This is a simple estimate for projected savings.
Avoided cost
$750
VOS Team/mo
$350
Est. net impact
$400
Estimate only. Actual savings depend on dispatch cost, avoided visits, plan, billing interval, and how your team uses VOS.
See it in a real workflow
Give your hvac / mechanical team a better first look before dispatch.
We will walk through customer join, live camera view, annotation, screenshots, session notes, and review sharing in one short demo.