Electrical and facilities
Walk customers through panel identification, breaker status, site-readiness checks, labels, and visible conditions.
Field service video support
Give field service teams eyes on the issue before anyone drives.
VOS lets you see through a customer's phone camera, guide them live, capture screenshots, and create a session record for dispatch, escalation, vendors, and follow-up.
No app required
Live iPhone + Android camera
Customers open a link, show the issue, and your team captures the evidence before sending a truck.
No customer app install; they join from a secure link.
Built for equipment, panels, labels, visible faults, and site-readiness checks.
Session history keeps recordings, screenshots, notes, and review links together.
Why teams use VOS
Replace vague phone calls with visual triage.
Phone calls hide visual context that dispatchers, senior techs, and managers need before assigning work.
A truck roll for basic information burns schedule capacity and senior technician time.
Without saved screenshots and notes, teams lose context after the live support moment ends.
Industrial support
Support operators remotely, gather visual proof, and help onsite staff isolate issues before escalation.
Document the handoff
Save screenshots, notes, recordings, and review links so the next person knows what happened.
Simple ROI
One saved trip can cover your VOS subscription.
VOS is flat monthly pricing. If a remote visual session helps you avoid one unnecessary visit, prevent one return trip, or protect one senior technician's afternoon, the subscription pays for itself.
Avoid the basic-facts visit
Confirm a model number, reset, status light, leak, alarm, access condition, or visible damage by video before dispatch.
Prevent the second trip
Show parts, tools, photos, approvals, and site details before a technician arrives empty-handed.
Protect senior tech time
Use a quick remote view to decide whether the next step is remote guidance, parts prep, or a scheduled visit.
Start with one real customer issue and see whether VOS can save the trip, sharpen the dispatch, or document the work better.
View plansCommon questions
Remote support answers for field service teams.
Can I see a customer's field service issue remotely without them installing an app?
Yes. VOS lets customers join from a browser link on iPhone or Android, share their live camera, and show your team the issue without downloading an app or creating an account.
How do field service teams reduce unnecessary truck rolls with remote visual support?
Teams use VOS to confirm visible conditions, gather model details, check access constraints, and document what happened before dispatch. That gives dispatchers and technicians better information before deciding whether a field visit, vendor escalation, or remote fix is the right next step.
What does VOS save from a remote support session?
VOS keeps screenshots, notes, recordings, and review links tied to the session so technicians, managers, vendors, and follow-up teams can understand what was shown after the live call ends.
See it in a real workflow
Give your team a better first look before dispatch.
Start a free trial, run VOS on one real customer issue, and keep the screenshots, notes, and recording that come out of it.