VOS vs. TeamViewer Frontline
TeamViewer Frontline is an enterprise AR platform built around smart glasses and structured frontline workflows. VOS solves a narrower problem: letting a technician see through a customer's phone camera before anyone drives, with flat published pricing and no hardware to deploy.
Know the alternative
TeamViewer Frontline is TeamViewer's enterprise augmented-reality platform for frontline workers. It connects on-site technicians with back-office experts and supports fully hands-free work through smart glasses, with structured AR workflows for warehouse picking, guided inspection, assembly, and remote expert assistance.
Frontline is aimed at large logistics, manufacturing, and field maintenance operations that equip their own workforce with wearable hardware such as RealWear or Vuzix devices. Deployments are typically sales-led: pricing is quoted per project, agreements are usually annual, and rollout involves device provisioning, IT integration, and onboarding — costs that make sense at enterprise scale.
That is a different problem than the one most field service companies have. If what you need is to see a customer's equipment through the phone they already own — before you commit a truck — you do not need glasses, a deployment project, or an enterprise agreement. That is the gap VOS is built for.
Side by side
| Compare | Virtually OnSite | TeamViewer Frontline |
|---|---|---|
| Built for | Solo techs and field service companies running up to 30 trucks — and flat Team pricing keeps it economical well beyond that. | Enterprise frontline workforces — typically 100+ workers in logistics, manufacturing, and field maintenance with dedicated deployment teams. |
| How the on-site person joins | Customers open a browser link or PIN on their own iPhone or Android. No app install, no account. | Typically company-equipped workers using smart glasses or managed devices running Frontline software. |
| Hardware required | Any modern smartphone the customer already has. | Strongest with smart glasses (RealWear, Vuzix, and similar) and hands-free wearable setups — hardware you buy and manage. |
| Pricing | Published flat pricing: $99/month Solo, $249/month Team with unlimited users. No per-seat fees, no onboarding or implementation charges. | Enterprise quote-based pricing, typically sized through a sales process, with implementation and onboarding costs common — plus the glasses hardware itself. |
| Getting started | Self-serve 14-day free trial with onboarding included. Most teams run their first real session the same day. | Sales-led evaluation, deployment planning, and device provisioning. |
| Documentation | Screenshots, recordings, annotations, and notes stay attached to each session, with shareable review links and WorkFlow checklists. | Structured AR workflows and documentation geared to industrial process compliance. |
| Enterprise features | SSO (Microsoft Entra, Okta, Google Workspace), audit-log exports, webhooks and API, and a branded customer experience — included in the flat Team price. | Available, typically scoped and priced through enterprise agreements. |
| Contract | Month-to-month. Cancel anytime. | Typically annual enterprise agreements. |
Fit by fleet size
Under 30 trucks
Techs and customers use the phones already in their pockets — no smart glasses to buy, no per-seat licenses, and onboarding is included rather than sold as an implementation project. The bill is the same flat amount every month.
30–100 trucks
VOS Team stays $249/month whether 5 or 95 people use it, and rollout is a link, not a project. Platforms like TeamViewer Frontline earn their place here when deep enterprise integrations are a hard requirement.
100+ trucks
At this scale, formal procurement, packaged integrations, and dedicated implementation teams start to justify their cost. This is the market platforms like TeamViewer Frontline are built and priced for.
Which one fits
Your techs use the phones they already carry — no smart glasses budget, no per-seat licenses, and onboarding is included.
Your on-site person is a customer or tenant with a phone, not an employee you can hand smart glasses to.
You want published pricing and a working trial today instead of a sales cycle.
The goal is fewer blind truck rolls: confirm the issue, capture model plates and conditions, then decide whether to dispatch.
You need session documentation — screenshots, recordings, notes, review links — attached to the job without extra tooling.
You are equipping your own frontline workforce with smart glasses for hands-free guided work.
You need structured AR work instructions, vision picking, or inspection workflows across an industrial operation.
You already run TeamViewer's enterprise stack and want frontline AR inside the same vendor relationship.
You have IT resources for device management and a formal deployment program.
The bottom line
For the majority of service shops, VOS is the smart choice: the visual support features field teams actually use, at a flat predictable cost, with room to scale — no hardware to buy and no per-seat licenses. TeamViewer Frontline earns its place when you are equipping your own workforce with smart glasses for hands-free AR work at enterprise scale.
Common questions
For customer-facing remote visual support, yes. VOS covers the see-what-they-see use case — live phone camera, annotation, screenshots, and session records — without smart glasses or enterprise deployment. TeamViewer Frontline remains the stronger fit for hands-free AR workflows across an equipped frontline workforce.
No. VOS is built around the phone the customer already has. They tap a link in their mobile browser and share their camera — no app install, no wearables, no provisioning.
VOS publishes flat pricing: $99 per month for a single user and $249 per month for unlimited team members. TeamViewer Frontline is enterprise software that is typically priced through a sales quote, so a direct number-to-number comparison requires contacting their sales team.
VOS is built for everyone from solo operators to 30-truck fleets, and the flat $249/month Team plan includes unlimited users, so it stays economical well past that. Around 100+ trucks, enterprise platforms like TeamViewer Frontline — with formal procurement, packaged integrations, and implementation teams — start to justify their cost.
It depends on who holds the camera. For customer-side visual triage without hardware, Virtually OnSite (VOS) offers flat published pricing and browser join from any smartphone. For glasses-based technician assistance, Wideum's Remote Eye is a more focused alternative. For enterprises that need visual support wired into Salesforce or SAP field service, SightCall is the closest fit. Small and mid-size field service teams — under 30 trucks — generally get the fastest payback from a no-hardware tool like VOS.
Yes — that is who VOS is built for. One-person shops use the Solo plan, and companies with multiple staff use the Team plan with unlimited users, so a dispatcher, senior techs, and office staff can all run visual sessions without per-seat costs. Everyone uses the phone already in their pocket, so there is no equipment to buy.
Try it on a real call
Start a free trial, run VOS on one real customer issue, and keep the screenshots, notes, and recording that come out of it.
