Review visible panel details
Guide the camera to labels, breakers, indicator lights, controls, and access conditions before dispatch.
Electrical remote support
See the panel before you send the electrician.
VOS lets electrical service teams see through a customer's iPhone or Android camera, identify visible panel details, guide safer next steps, and document what was shown before dispatch.
No app required
Live iPhone + Android camera
Customers open a link, show the issue, and your team captures the evidence before sending a truck.
Customers and onsite staff join from a browser with no app install.
Senior techs can review panels, labels, breakers, controls, and site access remotely.
Screenshots, recordings, annotations, notes, and review links stay attached to the session.
Why teams use VOS
Replace vague phone calls with visual triage.
A vague call about a panel, breaker, label, or control issue can miss the details that decide urgency and who should go.
A first visit without visual context often turns into a second visit with the right part, specialist, or access plan.
Teams need a documented visual record when escalating to managers, vendors, or the customer.
Point out the issue
Use live arrows, circles, and screenshots to clarify what the onsite person should show next.
Keep the record
Save the recording, screenshots, and notes so the next technician understands the visual context.
Simple ROI
One saved trip can cover your VOS subscription.
VOS is flat monthly pricing. If a remote visual session helps you avoid one unnecessary visit, prevent one return trip, or protect one senior technician's afternoon, the subscription pays for itself.
Avoid the basic-facts visit
Confirm a model number, reset, status light, leak, alarm, access condition, or visible damage by video before dispatch.
Prevent the second trip
Show parts, tools, photos, approvals, and site details before a technician arrives empty-handed.
Protect senior tech time
Use a quick remote view to decide whether the next step is remote guidance, parts prep, or a scheduled visit.
Start with one real customer issue and see whether VOS can save the trip, sharpen the dispatch, or document the work better.
View plansCommon questions
Remote support answers for electrical teams.
Can I see a customer's electrical issue remotely without them installing an app?
Yes. VOS lets customers join from a browser link on iPhone or Android, share their live camera, and show your team the issue without downloading an app or creating an account.
How do electrical teams reduce unnecessary truck rolls with remote visual support?
Teams use VOS to confirm visible conditions, gather model details, check access constraints, and document what happened before dispatch. That gives dispatchers and technicians better information before deciding whether a field visit, vendor escalation, or remote fix is the right next step.
What does VOS save from a remote support session?
VOS keeps screenshots, notes, recordings, and review links tied to the session so technicians, managers, vendors, and follow-up teams can understand what was shown after the live call ends.
See it in a real workflow
Give your team a better first look before dispatch.
Start a free trial, run VOS on one real customer issue, and keep the screenshots, notes, and recording that come out of it.