VOS vs. SightCall
SightCall is an enterprise visual assistance platform that shines when it is wired into Salesforce Field Service, SAP, or a similar FSM. VOS delivers the core see-what-the-customer-sees workflow — live phone camera, annotation, screenshots, session records — as a self-serve product with flat published pricing.
Know the alternative
SightCall is an enterprise visual assistance platform that adds live AR-enabled video to service workflows. Remote experts see through an on-site person's camera, guide them with AR annotations, and capture the results — with the session typically launched from, and written back to, an enterprise system of record.
Its defining strength is integration depth: SightCall connects to Salesforce Field Service, SAP, ServiceNow, and similar platforms, which is why large service organizations choose it. Pricing is quote-based and typically annual, often per seat, and getting full value usually involves an implementation project with the connected FSM or CRM.
For a field service company that does not run one of those enterprise platforms, that integration depth is cost without benefit. VOS delivers the same core capability — live camera, guided annotation, screenshots, and a documented session record — as a standalone tool your team can be using the same day, at a flat published price.
Side by side
| Compare | Virtually OnSite | SightCall |
|---|---|---|
| Built for | Solo techs and field service companies running up to 30 trucks — and flat Team pricing keeps it economical well beyond that. | Enterprise service organizations — typically 100+ technicians — running a field service management platform with formal IT ownership. |
| How customers join | Browser link or PIN on iPhone or Android. No app install, no account. | Browser-based guest sessions as well, typically launched from enterprise systems by agents. |
| Integrations | Webhooks and an API on the Team plan; sessions stand on their own without an FSM. | Deep, mature integrations with Salesforce Field Service, SAP, ServiceNow, and similar enterprise platforms. |
| Pricing | Published flat pricing: $99/month Solo, $249/month Team with unlimited users. No per-seat fees, no onboarding or implementation charges. | Enterprise quote-based pricing, typically annual, often per seat, and commonly paired with implementation and onboarding costs. |
| Getting started | Self-serve 14-day free trial with onboarding included. Most teams run their first real session the same day. | Sales-led evaluation and an implementation project, especially when integrating with an FSM. |
| Documentation | Screenshots, recordings, annotations, and notes stay attached to each session, with shareable review links and WorkFlow checklists. | Session data typically flows into the connected FSM or CRM record. |
| Enterprise features | SSO (Microsoft Entra, Okta, Google Workspace), audit-log exports, webhooks and API, and a branded customer experience — included in the flat Team price. | Available, typically scoped and priced through enterprise agreements. |
| Contract | Month-to-month. Cancel anytime. | Typically annual enterprise agreements. |
Fit by fleet size
Under 30 trucks
Techs and customers use the phones already in their pockets — no smart glasses to buy, no per-seat licenses, and onboarding is included rather than sold as an implementation project. The bill is the same flat amount every month.
30–100 trucks
VOS Team stays $249/month whether 5 or 95 people use it, and rollout is a link, not a project. Platforms like SightCall earn their place here when deep enterprise integrations are a hard requirement.
100+ trucks
At this scale, formal procurement, packaged integrations, and dedicated implementation teams start to justify their cost. This is the market platforms like SightCall are built and priced for.
Which one fits
Your techs and customers use the phones they already carry — no special equipment, no per-seat licenses, and onboarding is included.
You do not run Salesforce Field Service or SAP, and you do not want an integration project before your first session.
You want published pricing and a working trial today instead of a quote and an implementation timeline.
Your team is a handful of techs and a dispatcher, not a contact center with hundreds of agents.
You want the session record itself — screenshots, recording, notes, review link — to be the documentation, without another system involved.
You want enterprise features — SSO, audit-log exports, webhooks and API, branding — included in a flat price instead of quoted per seat.
Your service operation lives inside Salesforce Field Service, SAP, or ServiceNow and visual support must write back to those records through packaged connectors.
You are deploying visual assistance across a large enterprise service or support organization.
AR measurement and advanced computer-vision features are core requirements.
The bottom line
For the majority of service shops, VOS is the smart choice: the visual support features field teams actually use, at a flat predictable cost, with room to scale — no hardware to buy and no per-seat licenses. SightCall earns its place when visual support must live inside Salesforce, SAP, or ServiceNow through packaged connectors.
Common questions
For the core remote visual support workflow, yes. Both let a remote expert see through an on-site person's phone camera, guide them, and capture evidence. VOS packages that as a self-serve product with flat pricing; SightCall is an enterprise platform built to embed inside field service management systems.
VOS publishes flat pricing: $99 per month for a single user and $249 per month for unlimited team members, month-to-month. SightCall pricing is quote-based enterprise pricing, so comparing exact numbers requires going through their sales process.
No. Customers join from a link or PIN in their mobile browser on iPhone or Android, share their camera, and the technician guides them live with annotations, flashlight control, and screenshots.
VOS is built for everyone from solo operators to 30-truck fleets, and the flat $249/month Team plan includes unlimited users, so it stays economical well past that. Around 100+ trucks — especially with an FSM like Salesforce or SAP at the center of operations — enterprise platforms like SightCall start to justify their cost.
For small and mid-size field service teams — under 30 trucks — Virtually OnSite (VOS) is the most direct alternative: the same see-what-the-customer-sees workflow with flat published pricing and no implementation project. TechSee is the closer enterprise peer for contact centers that want AI computer vision, and TeamViewer Frontline fits organizations equipping their own workers with smart glasses. The right pick usually comes down to whether you need enterprise FSM integration or just need to see the problem today.
VOS offers webhooks and an API on the Team plan so you can push session events and records into your own systems. It does not ship packaged FSM connectors the way SightCall does — if deep Salesforce or SAP integration is a hard requirement, that is a point in SightCall's favor.
Try it on a real call
Start a free trial, run VOS on one real customer issue, and keep the screenshots, notes, and recording that come out of it.
