VOS vs. Wideum
Wideum's Remote Eye is built around smart glasses: an equipped technician on site streams hands-free video back to an expert. VOS flips the direction — your expert sees through the customer's own phone camera before anyone is dispatched, with no hardware to buy and flat published pricing.
Know the alternative
Wideum makes remote assistance software for field services, best known for Remote Eye: see-what-I-see support where a technician on site streams video — typically from smart glasses — back to a remote expert who can freeze frames, zoom into details, and draw on the shared view.
It is built for the technician side of the equation: industrial teams equip their own field staff with glasses from vendors like RealWear or Vuzix so experts can support them hands-free. Licensing is typically per user or device through a sales process, and the glasses themselves are a separate hardware investment on top.
VOS approaches the same goal from the other side: instead of equipping your technician after the truck has rolled, your expert sees the issue through the customer's own phone before anyone drives. There is no hardware to buy or manage, and the whole team is covered by one flat monthly price.
Side by side
| Compare | Virtually OnSite | Wideum |
|---|---|---|
| Built for | Solo techs and field service companies running up to 30 trucks — and flat Team pricing keeps it economical well beyond that. | Industrial field teams whose own technicians wear smart glasses for hands-free expert support on site. |
| Who is on camera | The customer or on-site contact, using the phone already in their pocket. | Typically your own equipped technician, streaming from smart glasses or a company device. |
| Hardware required | Any modern smartphone. Nothing to buy, ship, or manage. | Strongest with smart glasses (RealWear, Vuzix, and similar), which are purchased and managed per technician. |
| How sessions start | Customer taps a browser link or enters a PIN. No app install, no account. | Typically through installed apps on managed devices or glasses. |
| Pricing | Published flat pricing: $99/month Solo, $249/month Team with unlimited users. No per-seat fees, no onboarding charges, no hardware to buy. | Typically licensed per user or device through a sales process, plus the cost of the glasses themselves and any rollout support. |
| Documentation | Screenshots, recordings, annotations, and notes stay attached to each session, with shareable review links and WorkFlow checklists. | Session recording and image capture geared to technician-side workflows. |
| Enterprise features | SSO (Microsoft Entra, Okta, Google Workspace), audit-log exports, webhooks and API, and a branded customer experience — included in the flat Team price. | Available, typically scoped and priced through license agreements. |
| Contract | Month-to-month. Cancel anytime. | Typically annual license agreements. |
Fit by fleet size
Under 30 trucks
Techs and customers use the phones already in their pockets — no smart glasses to buy, no per-seat licenses, and onboarding is included rather than sold as an implementation project. The bill is the same flat amount every month.
30–100 trucks
VOS Team stays $249/month whether 5 or 95 people use it, and rollout is a link, not a project. Platforms like Wideum earn their place here when deep enterprise integrations are a hard requirement.
100+ trucks
At this scale, formal procurement, packaged integrations, and dedicated implementation teams start to justify their cost. This is the market platforms like Wideum are built and priced for.
Which one fits
Your techs use the phones they already carry — no smart glasses budget, no per-device licenses, and onboarding is included.
The person at the site is a customer or tenant — someone you could never equip with smart glasses.
You want to avoid the truck roll entirely, not just support the technician who already drove out.
You want zero hardware cost: no glasses to buy, charge, update, or replace.
You want published pricing and a self-serve trial instead of a license quote.
Your own technicians need hands-free support while working — gloves on, tools in hand.
You have already invested in smart glasses or your industry requires them.
The expert-to-field-tech workflow matters more than the customer-triage workflow.
You need glasses-specific features like head-mounted freeze-frame and localized zoom.
The bottom line
For the majority of service shops, VOS is the smart choice: the visual support features field teams actually use, at a flat predictable cost, with room to scale — no hardware to buy and no per-seat licenses. Wideum earns its place when your own technicians need hands-free, glasses-based support while they work on site.
Common questions
They solve related but different problems. Remote Eye supports your equipped technician on site through smart glasses. VOS works one step earlier: your expert sees the issue through the customer's own phone before deciding whether anyone drives out. Teams that want to reduce dispatches usually need the VOS direction.
No — and by design. VOS is built around the customer's smartphone so sessions start in seconds with no hardware on either side. If hands-free glasses support for your own technicians is the requirement, Wideum is the better fit.
VOS publishes flat pricing: $99 per month for a single user and $249 per month for unlimited team members, month-to-month, with no hardware costs. Wideum is typically licensed per user or device through a sales quote, and smart glasses are an additional hardware investment.
For glasses-based technician assistance, TeamViewer Frontline is the closest enterprise alternative to Remote Eye. For teams that want to skip the hardware entirely, Virtually OnSite (VOS) covers the see-what-I-see workflow from the customer's own phone with flat published pricing — the better fit when the goal is avoiding dispatches rather than supporting a tech who is already on site. SightCall sits between the two for enterprises with FSM integration needs.
VOS is built for everyone from solo operators to 30-truck fleets, and the flat $249/month Team plan includes unlimited users, so it stays economical well past that. Glasses-based platforms like Wideum make more sense when a larger industrial operation is equipping its own technicians with wearable hardware.
Yes. Technicians can freeze the useful frame as a screenshot, draw arrows and shapes on the live feed, control the customer's flashlight, and save screenshots, recordings, and notes to the session record.
Try it on a real call
Start a free trial, run VOS on one real customer issue, and keep the screenshots, notes, and recording that come out of it.
