Identify ports and LEDs
Guide the camera to labels, patch panels, switch lights, power supplies, and cabling before taking action.
IT remote hands support
Guide remote hands through the rack without guessing.
VOS gives IT teams live phone-camera visibility into network closets, racks, switches, ports, cables, LEDs, and power conditions so remote staff can guide onsite hands clearly.
No customer app install
Live iPhone + Android camera
Customers open a link, show the issue, and your team captures the evidence before sending a truck.
Onsite staff open a browser link or PIN with no app install.
Remote experts can point, circle, and capture screenshots of ports, labels, LEDs, and cable paths.
Session records preserve what was checked for tickets, vendors, and follow-up.
Why teams use VOS
Replace vague phone calls with visual triage.
Remote troubleshooting gets slow when the onsite person cannot describe the rack, port, light, or cable path clearly.
A wrong port, unlabeled cable, or missed LED state can turn a quick check into a long outage.
IT teams need visual documentation that can be attached to tickets and shared with vendors.
Point to the right cable
Use live annotation to clarify exactly which port, cable, switch, or device needs attention.
Attach proof to tickets
Save screenshots, recording, notes, and review links for help desk, network, or vendor escalation.
Truck roll ROI calculator
One avoided dispatch can cover VOS for the month.
Put in rough numbers from your service operation. This is a simple estimate for projected savings.
Avoided cost
$750
VOS Team/mo
$350
Est. net impact
$400
Estimate only. Actual savings depend on dispatch cost, avoided visits, plan, billing interval, and how your team uses VOS.
See it in a real workflow
Give your it remote hands team a better first look before dispatch.
We will walk through customer join, live camera view, annotation, screenshots, session notes, and review sharing in one short demo.