Triage tenant issues
Have residents or onsite staff show leaks, fixtures, panels, appliances, access, or visible damage live.
Property maintenance support
See the maintenance issue before sending staff or vendors.
VOS helps property managers and maintenance teams see tenant issues, common areas, equipment rooms, visible damage, and vendor work from a phone camera before deciding what to do next.
No app required
Live iPhone + Android camera
Customers open a link, show the issue, and your team captures the evidence before sending a truck.
Tenants, staff, or vendors can join from a mobile browser with no app install.
Maintenance leads can guide the camera, capture proof, and document decisions.
Recordings, screenshots, notes, annotations, and review links stay with the issue.
Why teams use VOS
Replace vague phone calls with visual triage.
Tenant reports often lack the visual context needed to prioritize urgency or send the right person.
Sending staff or a vendor only to identify the problem slows down the queue.
Property teams need clear documentation for owners, vendors, residents, and follow-up.
Coordinate maintenance
Decide whether the next step is remote guidance, staff assignment, vendor dispatch, or parts prep.
Share documentation
Keep screenshots and notes available for owners, vendors, managers, and the technician doing the work.
Simple ROI
One saved trip can cover your VOS subscription.
VOS is flat monthly pricing. If a remote visual session helps you avoid one unnecessary visit, prevent one return trip, or protect one senior technician's afternoon, the subscription pays for itself.
Avoid the basic-facts visit
Confirm a model number, reset, status light, leak, alarm, access condition, or visible damage by video before dispatch.
Prevent the second trip
Show parts, tools, photos, approvals, and site details before a technician arrives empty-handed.
Protect senior tech time
Use a quick remote view to decide whether the next step is remote guidance, parts prep, or a scheduled visit.
Start with one real customer issue and see whether VOS can save the trip, sharpen the dispatch, or document the work better.
View plansCommon questions
Remote support answers for property maintenance teams.
Can I see a customer's property maintenance issue remotely without them installing an app?
Yes. VOS lets customers join from a browser link on iPhone or Android, share their live camera, and show your team the issue without downloading an app or creating an account.
How do property maintenance teams reduce unnecessary truck rolls with remote visual support?
Teams use VOS to confirm visible conditions, gather model details, check access constraints, and document what happened before dispatch. That gives dispatchers and technicians better information before deciding whether a field visit, vendor escalation, or remote fix is the right next step.
What does VOS save from a remote support session?
VOS keeps screenshots, notes, recordings, and review links tied to the session so technicians, managers, vendors, and follow-up teams can understand what was shown after the live call ends.
See it in a real workflow
Give your team a better first look before dispatch.
Start a free trial, run VOS on one real customer issue, and keep the screenshots, notes, and recording that come out of it.