Inspect visible conditions
Have the customer show displays, doors, frost, leaks, condenser areas, and nearby obstructions before dispatch.
Refrigeration remote support
See the cooler, freezer, or kitchen equipment before dispatch.
VOS helps refrigeration and food equipment teams see the issue through a customer's phone, capture proof, and decide whether the next step is remote guidance, parts prep, or a field visit.
No customer app install
Live iPhone + Android camera
Customers open a link, show the issue, and your team captures the evidence before sending a truck.
Customers can show alarms, temperature displays, doors, coils, labels, and site access from iPhone or Android.
Your team can document visible conditions before the call gets cold.
Review links help managers, vendors, or technicians understand what happened.
Why teams use VOS
Replace vague phone calls with visual triage.
Food-service issues are urgent, but a blind dispatch can still send the wrong person or wrong parts.
A vague phone description rarely captures site access, equipment condition, or visible damage.
Screenshots and notes matter when managers, warranty teams, or vendors need proof after the call.
Guide the view
Ask for flashlight, closer angles, or specific labels while your technician watches the live camera.
Document the issue
Save screenshots and notes for the technician, manager, warranty team, or follow-up vendor.
Truck roll ROI calculator
One avoided dispatch can cover VOS for the month.
Put in rough numbers from your service operation. This is a simple estimate for projected savings.
Avoided cost
$750
VOS Team/mo
$350
Est. net impact
$400
Estimate only. Actual savings depend on dispatch cost, avoided visits, plan, billing interval, and how your team uses VOS.
See it in a real workflow
Give your refrigeration / food equipment team a better first look before dispatch.
We will walk through customer join, live camera view, annotation, screenshots, session notes, and review sharing in one short demo.